How much is shipping?
Australia - FREE standard tracked shipping or $10 Express.
New Zealand - FREE standard tracked shipping. 

How long does it take?
After your order is placed you can expect to receive your order on average within 2-3 weeks. Delivery times may vary from time to time eg. during sale or holiday periods. Please note that if we request a new photo of your pet or you request changes to your order this will lengthen the production and delivery time (change requests to your order will not be accepted once production has commenced).

How is my order despatched & delivered?
We have spent considerable resources to hand pick our courier drivers and delivery network. We currently ship all orders via a registered courier service (based on your nearest city or region), and retain tracking details for monitoring throughout the entire process.

What packaging do you use?
We support sustainability for a better world, so where possible, our packaging products, print materials and inks use recycled and recyclable components. For more information on our sustainability commitment to the Eco-Packaging Alliance visit our Sustainability section.

Do you ship internationally?
We currently only ship within Australia and New Zealand.